Maelivia
Support
Questions, problems or feedback about Maelivia? Email support@maelivia.com. We answer within a few days.
Common questions
- Delete your data: Profile > Account > Delete account, or Profile > Delete my data if you have no account. You can also email us.
- Cancel a subscription: Settings > your name > Subscriptions on your iPhone. Deleting your account does not cancel it.
- Restore a purchase: open the Pro screen in the app and tap Restore.
- Allergen warnings are a help, not a guarantee. Always read product labels.
- Why does Maelivia need the microphone? We only ask for the microphone so you can talk to your assistant hands-free while you cook. Your voice is streamed in real time to our server and speech-to-text provider, and we don't store recordings. On some iPhones, speech is turned into text on the device instead, and only the text reaches us. You can skip the permission during setup and allow it later, when you start hands-free or in iPhone Settings.
- Which languages does it support? Maelivia currently supports English and Turkish. You pick your language on first launch and can change it anytime in Profile. Screens, recipes and the assistant's voice follow that choice, whatever your phone's language is.
- Does it need an internet connection? The voice assistant needs an internet connection, because understanding and replying happen on our server. If the connection drops, the app reconnects automatically.
- Do I need an account? How do I delete my data? No, you can use Maelivia without an account. To delete your data, go to Profile > Delete my data; if you have an account, Profile > Account > Delete account. Deleting your account does not cancel an App Store subscription: manage it in iPhone Settings > your name > Subscriptions.
See also the Privacy Policy and the Terms of Use.